Skip to content

_--- title: EndPoint Monitor - Documentation - Notifications

Notifications Troubleshooting


  • Notifications not being received.

    Check the selection of Checks, Check Types, Check Groups, App Groups and Check Hosts match what you are expecting.
    Double check that all EndPoint Monitor controllers can reach the notification service, such as any URLs, and ideally use a tool like netcat to double check TCP connections are possible on the expected port.
    Double check any credentials given such as API keys.
    Check the EndPoint Monitor controller logs at the times you expect notifications to be sent, any failures to send notifications should always be logged.


  • Email Notifications marked as spam.

    This can sometimes happen especially if an installation generates frequent email notifications. Contact those who manage the receiving email to see if the email address used for sending these notifications can be whitelisted to avoid this.


  • SSL/TLS errors seen when sending notifications.

    EndPoint Monitor uses the trust store used by the Java installation its running under. You can use keytool to import any additional certificates required or to trust any self-signed certificates.
    https://docs.oracle.com/cd/E19906-01/820-4916/geygn/index.html